Last updated: Thursday 6th November 2025

J Ford Heating & Plumbing (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website https://www.jfordheatingandplumbing.co.uk, contact us, or use our services.

1. Who We Are
J Ford Heating & Plumbing is a plumbing and heating company based in Surrey, England.
Our registered business address is:
Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, London, E14 9NN
‍
You can contact us at:
Email: contact@jfordheatingandplumbing.co.uk
Telephone: 07585 009 550

2. Information We Collect
‍We may collect and process the following types of personal information:

‍Contact details: such as your name, email address, phone number, and postal address
‍Service information: such as details of your property, plumbing/heating systems, and job requirements
‍Communications: including messages, enquiries, or feedback you send us
‍Technical information: including your IP address, browser type, and pages you visit on our website (through cookies and analytics tools).

We do not intentionally collect sensitive personal data (such as health information) unless it is necessary to carry out work safely and lawfully.

3. How We Use Your Information
We process your personal data for the following purposes:
- To respond to enquiries or provide quotations
- To carry out heating and plumbing services at your request

To send invoices, receipts, and service updates
- To maintain our records and comply with legal obligations (e.g., warranties, tax)
- To improve our website and services (via anonymous analytics)
‍
We will only use your personal data when the law allows us to — typically under one of these lawful bases:
‍Contract: to perform the services you request
‍Legal obligation: to meet tax or regulatory duties
‍Legitimate interests: to manage and grow our business
‍Consent: when you have agreed to receive marketing communications (you may withdraw consent at any time)

4. How We Share Your Data
We will not sell or rent your data. We may share your information with:
- Service providers and subcontractors who help deliver our services (e.g., gas engineers, suppliers)
- Professional advisers (e.g., accountants, insurers)
- Legal or regulatory authorities if required by law
- All third parties we work with are required to keep your information secure and use it only for the purposes we specify.

5. Data Storage and Security
We take reasonable steps to protect your information against loss, misuse, or unauthorised access.
Your data may be stored on secure systems in the UK or within the European Economic Area (EEA).
We retain personal information only for as long as necessary to fulfil the purposes described above or to meet legal requirements (for example, up to 7 years for accounting records).

6. Cookies
Our website may use cookies or similar technologies to improve user experience and analyse website traffic.
For more details, please see our Cookie Policy.

7. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
- To access the personal data we hold about you
- To request correction or deletion of your data
- To object to or restrict processing
- To request data portability
- To withdraw consent (where applicable)
If you wish to exercise any of these rights, please contact us at: contact@jfordheatingandplumbing.co.uk.

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law or our practices. Any updates will be posted on this page with the revised date.

9. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
J Ford Heating & Plumbing
Email: contact@jfordheatingandplumbing.co.uk
Phone: 07585 009 550